Forgot Skrill One Time Password

Warning: Before implementing this procedure in a VSX environment, consult Check Point Support. Also refer to sk34098 - How to reset SIC on a VSX Gateway for a specific Virtual System

Important: On the Embedded OS platforms, the menu given by cpconfig is not available. However, you can initialize SIC by running the CLISH command: set sic_init password <one-time-password>

The WebUI of the Administration portal also provides this option in the 'Home->Security Management' page in the 'Security Management Server' section.

For Open Servers and other appliances, perform the following procedure on the Security Gateway:

1. Connect to the command line on the Security Gateway / Cluster member (over SSH, or console).
   Note: For cluster, perform this procedure on Standby member first and then on the Active.
   
2. Go to the Check Point menu: [Expert@HostName]# cpconfig
   
3. Choose option 5 'Secure Internal Communication' from the menu by typing number 5 and pressing 'Enter':
   
4. You will be asked if you wish to re-initialize the communication. Press on 'y' and then press 'Enter':
   
5. You will be asked again if you want to reinitialize the communication, Press on 'y' and then press 'Enter':
   
6. You will be prompted to enter the new 'SIC' key. Make sure to enter the same key in both fields. Once done typing, press 'Enter':
   
7. The key will be reinitialized, wait until you see the key was 'successfully initialized'. Once done choose the option 'Exit' and press 'Enter':
   
8. The Check Point processes will be restarted. This will take a few minutes. Once completed, you will be returned to the command line. This ends the process on the Security Gateway side:
   

Notes:

• The Security Gateway will run the default policy until a policy is installed. It is recommended to install policy as soon as the SIC has been reset on your Management Server.
• In a VSX environment, a Policy Installation is required on VS0, otherwise policy installation will fail on other VSs.

Perform the following procedure on the Security Management Server:

1. Connect with SmartDashboard to Security Management Server / Domain Management Server (CMA).
   
2. Open the Security Gateway object, for which you reset the SIC:
   
3. Click on the 'Communication' button:
   Note: For cluster, perform this procedure on each cluster member. On the Standby member first and then on the Active.
   
4. Click the 'Reset' button:
   
5. You will be asked if you are sure you want to reset, click 'Yes':
   
6. You will receive a notification the reset is done. Click 'OK':
   
7. Type in the new SIC key you have created on the Security Gateway, and click 'Initialize':
   
8. Once the SIC has been initialized, you will see the certificate state icon turn green and the note 'Trust established':
   
9. Click 'OK' to close the Properties windows.
   
10. Save the database: 'File' menu - 'Save'.
    
11. Install policy on the Security Gateway.

Notes:

• The Security Gateway will run the default policy until a policy is installed. It is recommended to install policy as soon as the SIC has been reset.
• In a VSX environment, a Policy Installation is required on VS0, otherwise policy installation will fail on other VSs.

Related solutions: