Betmgm Customer Service
- Betmgm Customer Service Michigan
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- Contact Betmgm Customer Service Number 1-800
At BetMGM, we believe that online gaming 'when done in the spirit of fun” can offer an unsurpassed level of excitement. However, when in those instances a person exhibits problem-gambling behavior, we believe it is our responsibility to offer information and assistance.
Betmgm Customer Service Michigan
Thisdocumentwascreatedtoinformcustomersoftheperilsassociatedwithcompulsivegamblingandserveasa means of prevention to those who have problem gamblingtendencies.
You can contact BetMGM Customer Service at any time to obtain your account and game history. Use of certain Services may require You to be a member of M life Rewards Program or other rewards club established by MGM Resorts International and such membership may impact Your ability to access, claim and/or use certain benefits associated with.
Pleasetakeamomenttoreadthroughthisinformation,asitwillnotonlyhelpyouavoidexcesses,butprovideyou with the means to maximize your enjoyment while gamingresponsibly.
HELP IS JUST A PHONE CALL AWAY
If you or someone you know is experiencing the addiction of compulsive gambling, it's important to remember that intervention and treatment are readily available.
- BetMGM reviews (sports.nj.betmgm.com): Rip off. Aweful customer service. App not working during Super Bowl. Can’t can’t my money out. Horrible online gaming platform.
- Account Details and Verification.
- BetMGM 24/7 Customer Service. Please use the Contact Page to contact our Customer Service Team. Contact Page to contact our Customer Service Team.
The Problem Gambling Hotline is a confidential service open 24 hours a day, 7 days a week, and is staffed by trained professionals who understand the nature of the disease and are committed to helping those in need.
If you or someone you know has a gambling problem and wants help, call or text 1-800-889-9789 or visit www.taadas.org.
THE TENNESSEE ASSOCIATION OF ALCOHOL, DRUG & OTHER ADDICTION SERVICES WEBSITE
The Tennessee Association of Alcohol, Drug & Other Addiction Services (TAADAS) is funded by the Tennessee Department of Mental Health Substance Abuse Services and provides information and referral helpline resources for anyone affected by problem gambling. Visit www.taadas.org for more information
THE TENNESSEE REDLINE
The Tennessee REDLINE (1-800-889-9789) is a toll-free information and referral line coordinated by TAADAS and funded by the Tennessee Department of Mental Health Substance Abuse Services. The purpose of the REDLINE is to provide accurate, up-to-date alcohol, drug, problem gambling, and other addiction information and referrals to all citizens of Tennessee at their request. The Redline provides referrals for Co-Occurring A&D disorders that arise along with Mental Health disorders.
The Tennessee REDLINE is promoted, and calls are received, from all over Tennessee. Treatment and other program referrals are made on the REDLINE. Callers are provided with at least 3 referral sources when possible. REDLINE staff does not do therapy or counseling with the caller or substance abuser but gives them the information to put them in touch with someone who will provide a diagnosis, prognosis or assessment of the mental or physical health of the substance user/abuser. The REDLINE strives to provide the caller with specific referrals based on their stated needs.
SELF-EXCLUSION AND PERSONAL LIMITS
BetMGM customers are able to temporarily suspend their accountfrom further gaming if they have developed gambling-related problems or feel at risk of developing gambling-related problems. You can temporarily suspend your account for any period from three (3) to 365 days. You can request temporary suspensionby submitting a request through your account by logging in and selecting the “Responsible Gaming” option or by clicking here.
You can set Responsible Gaming limits including deposit limits, loss limits and time limits by logging in to your account and selecting the “Responsible Gaming” option or by clicking here.
If you want to take a break or stop playing for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available by contacting our Customer Serviceteam.You can also access this option through your account by clicking here.
WHAT IS PROBLEM GAMBLING?
Like many other addictions, compulsive betting is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to financial hardship.
Unfortunately, one of the most common symptoms of this disease is deception; problem gamblers will go to great lengths to hide the problem, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are reveled and with dire consequences.
A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of a bettor's life from family and friends to business colleagues and associates.
Compulsive gambling is a disease that does not discriminate. Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.
Betmgm Customer Service Nevada
THE WARNING SIGNS:
- Sacrificing time from work or family in order to gamble
- Repeated inability to stop or control betting
- Borrowing money to gamble or to pay off previous bets
- Use of gambling as an emotional escape
- Self-neglect or neglect of family due to gambling
- Lying about time or money lost to betting
- Gambling more in order to recoup previous losses ('chasing')
- Obtaining money for gambling by selling/pawning personal property
- Feelings of hopelessness, depression or suicide
Too much of anything can be bad for you, so we encourage all of our players to know their limits as we know ours. Review the rest of this information to find out more about how we’re creating a fair and Responsible Gaming environment for everyone to enjoy.
Contact Betmgm Customer Service Number 1-800
• Sep 11, 2020I placed a bet on a Virtual Soccer match on the site. It was scored incorrectly. I promptly contacted customer service, and they took half an hour to identify the bet and request the information necessary to deal with the issue.
I followed up the next night. This customer service experience was even worse. There were multiple times that agents were non-responsive. It took so long that my sessions timed out, and on at least one occasion, I had to queue again for an available agent. At one point the agent identified a wager that wasn't even placed in the Casino, which I had to take several minutes (and a disconnection) to go back and correct. After dealing with another half hour of responses that were sporadic at best, the agent requested the exact same information that I provided the previous night.
I'll never trust the company's Virtual Sports or casino again, and I plan on taking all of my business elsewhere moving forward.
BetMGM made an error in their payment processing along with their grading of a wager. Due to their error they canceled my $3,500 worth of withdrawals and screwed me out of money that was rightfully mine. I have sent them numerous emails with the documents calculating the amount of money that should have been in my account after their error and they are refusing to recalculate and accept responsibility for their error. Here is the last email I sent to them based on their response.
'This is incorrect. If I had 1,536.99 in my balance, and that 4,000 withdrawal was canceled, I should have $5,536.99 in my account. The $2,660.37 that was owed should have been taken out of there and I should have been left with a $2,875.63 balance. Therefore we should have been all corrected and then my previous withdrawals of $1,000, $1,000, $500, and $1,000 should have been processed.'
What Bet MGM is trying to say is the following 'There was a resettlement done on bet ***. At that time you had $1,536.99 in your account when the resettlement happened.
Initially, one of the games selected in the parlay was settled incorrectly as a winner and we paid out $4,495.10. The correct payment should have been $1,834.74, which it was after the Rockies/Diamondbacks game was settled correctly (as with one of the selections cancelled and calculated with odds of 1.00, which is then making the odds for your combo bet 3.67).
This means that you were owing us $2,660.37, but at the moment of the resettlement you had $1,536.99 in your account. Due to this your account was then at -$1,123. At this point, the pending withdrawals were reverted back to your account to cover the balance. You were then left with $5,253.26 after the resettlement.'
They are refusing to credit a $4,000 withdrawal I made after they incorrectly paid out on winning play *** back to my account where the difference of the $2,660.37 they are claiming I owed for the incorrect payout should have been taken from.
• Aug 29, 2020Just like many other scam gambling websites, Bet MGM offers 3 options for withdrawal of your money, all 3 of which are not functioning. They say you have to meet certain requirements which are actually impossible to meet, or even if you do meet certain requirements they tell you you have not. I had deposited from my bank account to Bet MGM, and attempted to withdraw to that same bank account, and was told I was not eligible to withdraw to that bank account because I had not made a deposit from that bank account, when in fact I had. Their customer service gave no solution to this conundrum.
They put a bonus on my account was a bonus match of $150 then they say you gave to wager $7000 before you can start to withdraw any money !!! I’ve told them I can’t do that!! They have held my $2000 winnings hostage and continue to say I have to wager $7000 before I can withdraw funds ..I’ve tried to contact then get promised emails that never come ... running in circles with no answers
I made a deposit of $1,000 into my BetMGM app. There was $500 in my account already so I made a full bet of $1,500 in roulette. I won and now I’m not able to withdrawal my winnings because without my knowledge I used some kind of bonus. After multiple calls to customer service and multiple requests for a supervisor I was stonewalled. I was told I need to spend an excess of $12,500 to withdrawal my winnings. This isn’t the way to conduct business.
Bet MGM offered 100% match on your initial deposit plus $25 match play for new customers with code PLAYNJFREE. When I made my deposit of $150, I was automatically and without consent given code MCW1000 which according to their help desk is the same thing. After playing and spending well over the $175 in free money they gave me, I had winnings of $270.04. At this point they restricted my withdrawal because I did not spend 6X the amount of free money which would be the equivalent of $900. The same customer service representative Anniqua was not helpful via live chat and she was the person that responded to my email request. This is absolutely false advertising and takes advantage of customers. These stipulations were not a requirement with code PLAYNJFREE. I was able to drop the code and withdrawal $120.04, but I feel as this is a scam and I should be awarded the full $270.04.
I currently have money in my Bet MGM online account that I would like to withdraw. I would like to withdraw the money because I am not happy with the user experience for a number of reasons. When I made my initial deposit into the account I tried all the methods available and the only one I could get to work was an ACH transfer straight from my bank account. Now I would like to withdraw the money and since I was unable to make a deposit with the other available options I am now unable to withdraw money with those options. As such, my only current option is to receive a check in the mail, however, the balance in my account is less than $500 so MGM customer service informed me they would not send a check for less than $500. They told me my only options are to either make a 3 hour drive to the borgata in Atlantic City or deposit additional money into my account. Both options are unacceptable to me. It is unfeasible for me to get to the casino and I don't want to deposit more money into my account, I want to take the money out. MGM had no issue taking a deposit straight from my account, but now that I want it back I need to jump through hoops. They are holding my money hostage.
I was solicited for a free bet on the MGM and opened an account with my credit card. After a horrible experience with the website I wanted to close out my account and either have the remaining funds credited back on my credit card or mailed to me in a check. They are now requesting that I deposit another $10 with a different deposit source to request my funds OR have $500 to request a check. I just want out and it seems like their customer service teams are overseas and following a playbook that intimidates customers.
I was randomly locked out of my online account and when I tried to reach customer service they were horrible with responding back and gave me zero information on the reason for why I was locked out. I was locked out for about 2 weeks.
My first email to the company was to inquire about the locked account from which I received an email back stating for security reasons my account was under review. I responded back asking if they could provide more information. A few days went by with no response so I followed up again with them responding that my account was under review for 'verification purposes' this time and the customer service representative said they are unable to do anything. I sent two more emails with no response.
At that point I decided to call the customer service number. The guy on the phone told me my account was under review and that they had no information to give me. After me trying my best to pry out any information from him to no avail we eventually got disconnected and I noticed during our call I finally received an email back from the operations team (coincidence? I think not). The email said 'This email is to inform you that after further review, we have decided to permanently close your account. Unfortunately, we are unable to share any information regarding this business decision. However, we will be contacting you shortly in regards to the funds remaining in the account.'
So I called back asking how I go about receiving the hundreds of dollars that is in my now deleted account and the woman said that now the funds are also under review and that she had no further information to provide. This is absolutely the worst customer service I have ever experienced with complete disregard for the customer. I have never experienced such lack of professionalism where not a single ounce of an explanation is provided when I've done nothing wrong to even warrant my account being deleted yet hundreds of dollars hanging in the balance of their review.
I heard an advertisement on WFAN radio 101.9 fm on Friday 12/6 for the betmgm app. The ad clearly stated if you created an account, deposited money, entered the promo code bart200 and placed your first 1 dollar bet on Anthony Joshua to win his boxing match you would receive 200-1 odds and receive the payout in bonus bets meaning you bet 1$ and if Joshua won you’d receive 200$ in bonus bets. I went through all of those steps and even live chatted with a representative on the app who assured me the promo code had been applied and I would receive the 200-1 odds. Joshua won the match and I looked into my account and only 100 dollars in bonus bets had been applied. I live chatted with multiple representatives and emailed customer service who told me the terms and conditions of the promo code were actually 100-1 odds. But the advertisement clearly stated 200-1 and was also implied in the physical code “bart200” which represented the radio host Bart Scott and the odds of 200-1.
I have been using the bet MGM app on my phone for months. It is very convenient, but it does have many technical issues because of staying connected to the internet. Most times I play I need to log out and log back in multiple times because of this issue. About a month ago (10/31/2019) I was playing the game Melon Madness. I had a spin where I bet $7.50. When I spun, I hit three bells which signifies I won a bonus round. I even have a picture of the exact spin that says 'Bonus Round'. I then went to play the bonus round to see what I had won, but...connectivity issues. Like I said this is a normal occurrence that has happened 100's of times. So I logged out and logged back in. I opened the Melon Madness game and it said that I had an unfinished game in real play. This means that game is already official. The problem is that when I tried to get back in the game it would 'freeze' each time and not allow me to play the bonus round and collect my winnings. I then reached out to my VIP Manager Karleen. She sent the issue to her service team and I then waited for days. After a month of going back and fourth....with no progress on MGM's side I finally hear back from Karleen. She told me the game was 'cleared' and she refunded my 7.50 back...which was the original cost of the spin...and that's their final decision. What???? I won a bonus round, and they are just giving me my money back? The picture that I had sent even had the exact transaction ID #. I know that casino's know what happens on every spin, especially when they have the exact transaction number to research it with. However they decided not to do this for some reason.
I requested a refund because I wasn't able to use the service. I was told I wouldn't be able to bet on the New Jersey website from the state of Virginia. I asked for a refund and was told I would receive it within 5 to 7 business days. After not receiving it I called back they say that it was sent and told me to contact my financial institution. I emailed the company and was referred to play+ MGM. I have communicated with both companies and I still haven't received a refund from anyone.
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